02 8748 6888
Customer Service Chat
These Terms and Conditions and any document(s) referred to in them constitute the entire agreement about Digital Star's supply of the Products and Services to the Customer and supersedes all prior understandings, arrangements, representations and agreements.
In these Terms and Conditions:
"Customer" means the person, business, company or other legal entity that is the purchaser of the Products and Services;
"Digital Star" means Digital Star Group Australia Pty Ltd (ABN 11 082 414 453).
The delivery times made known to the Customer are estimates only and Digital Star will not be liable for late delivery or non-delivery. Under no circumstances will Digital Star be liable for any loss, damage or delay suffered or incurred by the Customer or its customers arising from late or non-delivery of the Products.
4. Inspection and acceptance of products
The Customer must inspect all Products upon pickup from Digital Star or delivery to the Customer's premises. Unless the Customer notifies Digital Star of any matter by which the Customer alleges that the Products are not in accordance with the Customer's order on the day of delivery and such notification is confirmed in writing within two days, the Products shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the Contract. The Customer shall not be entitled to withhold payment of all or any of the Price of the Products whilst any claim is being investigated by Digital Star.
5. Title and risk
6. Return policy and limited Warranty against defects
7. Loss or damage in transit
8. Customer's cancellation
9. Pre-sales advice and Technical Support
To the extent permitted by law, Digital Star will not be liable to the Customer or any other person under any circumstances for any loss of use, profit, revenue,interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:
back to top
At Digital Star, we believe in being fair to our customers. If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 7 days of invoice date, you may exchange the product or receive a refund less any associated cost, such as freight and re-stocking fee, except as explained below.
1. For items in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.
2. For opened items in new condition, with the original box, packaging, manuals and accessories, except opened software, consumable, notebooks, projectors and cameras, a credit will be issued for the original purchase price of the product less:
At the sole discretion of Digital Star, unopened products may be accepted for return outside of the 7 day purchase period. In these circumstances a restocking fee of 30% will apply.
The re-stocking fee will be deducted from any credit or refund amount offered to you.
Credit card refunds will be credited to the original credit card.
All returns must be shipped prepaid. Digital Star will refund shipping charges for defective/damaged merchandise only. Products returned to Digital Star without proof delivery may result in forfeiture of your refund.
Opened software, consumable, hardware components, notebooks, projectors and cameras return will not be accepted except items dead on arrival or damage in transit.
Non-Return Basics Items
Examples of products sold on a Non-Return Basis include:
Contact our Support Center to obtain your Return Authorization (RA) number and details including mailing address and procedures. RA numbers are valid for 14 days from date of issue. We are unable to accept returns without an RA number. More Info
Any return from outside of Australia, customers are responsible for Import taxes, duty and any associated custom charges.
Manufacturer's Returns Policy and Manufacturer's Warranty
Please note that all items, except ex-demo, clearance, second hand, or damaged items, are sold with a manufacturer's warranty, unless otherwise stated.
If a item purchased from Digital Star develops a fault after 7 days from original purchase, we recommend that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
If the manufacturer directs you to return the product to us as the seller, then you should contact our Customer Service staff as soon as possible.
All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.
Other than as required by statutory warranties, we reserve the right to refuse any returns that:
1. are incomplete or missing parts
2. are not in their original packaging
3. show signs of physical damage
Revisions to these terms and conditions.
Digital Star may revise these terms and conditions at any time by updating Digital Star's site www.digitalstar.com.au. All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
WEB SITE NOTICE
No part of the material contained in this web site may be reproduced, modified, distributed, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, recording, or otherwise without prior written approval of Digital Star.
ONLY SANCTIONED USES OF THIS WEB SITE
This web site is for your own personal and non-commercial use, and you agree to use this web site for lawful purposes only. You will not import or export any information to or from this web site which is unlawful, threatening, abusive, fraudulent, offensive, harmful, obscene, defamatory, inciting, hateful, racially, ethnically, or otherwise objectionable, in violation of any person's rights of publicity, or contains worms, Trojan horses or any viruses of any kind, either now known or hereinafter discovered, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.
You may link to third party web sites. Such linked web sites are not under the control of Digital Star and Digital Star is not responsible for the content of any linked web site or any link contained in a linked web site. Digital Star reserves the right to terminate any link or linking program at any time. Digital Star does not endorse companies or products to which it links, unless expressly stated otherwise. If you decide to access any of the third party web sites linked to this web site, you do so entirely at your own risk.
You may provide links to our web site from other web sites provided that (a) you link only to our web site's home page, (b) you do not remove or obscure, by framing or otherwise, any identifications, advertisements, copyright notices, or other notices on our web site, (c) you give Digital Star notice of such links via e-mail or certified postal mail, and (d) you discontinue providing links to our web site if requested by Digital Star.
SPECIAL RULES FOR INTERNATIONAL USE
If you are an International user, outside of the Australia, you agree to comply with all local rules regarding on-line conduct and content.
DISCLAIMER OF WARRANTIES
The materials available in and on this web site, including materials in linked sites directly or indirectly accessible from this web site, are provided "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. IN ADDITION, THIS WEB SITE DOES NOT REPRESENT OR WARRANTY THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE, OR CURRENT.
We do not warrant that the materials on this web site, or any site directly or indirectly accessible from this web site, will be error free, free of viruses, worms, Trojan horses, defamatory, obscene, or other harmful material. You assume the entire cost of any necessary service, repair or correction.
LIMITATION OF LIABILITY
Under no circumstances shall we, nor our affiliates, agents, suppliers, directors, employees, or other representatives be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenue, lost data, loss of or damage to property, or any other similar economic loss), whether in contract, tort, or otherwise, arising out of (i) the use, or inability to use the materials available in or on this web site, or any linked web site, even if we are advised of the possibility thereof, nor for any claim by a third party; (ii) the cost of procuring substitute goods or services resulting from any goods, services, data, or information purchased or obtained, or messages received or transmitted from your use of this web site; (iii) any other matter relating to this web site.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out of your use of this web site.
You shall not copy, use, modify transit, distribute, reverse engineer, or in any way exploit copyrighted or proprietary materials available in or on this web site, except as expressly permitted by the respective owner(s) thereof. All content included in or on this web site, such as text, graphics, logos, button icons, images, audio and/or video clips, and software is the property of Digital Star and are protected by Australia and International Copyright laws.
OUR RIGHT TO MONITOR
We may electronically monitor any areas of this web site and may disclose any records or electronic communication of any kind (i) to satisfy a government request, law or regulation; (ii) to protect our rights or the rights of other users, sponsors, affiliates, licensors and licensees; (iii) to protect our ability to maintain and operate this web site.
Digital Star may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Digital Star requests payment for increased prices, you may cancel the order by giving notice to Digital Star, which must be received within seven days of the announcement of the increase.
You may see our contact information here.
Terms & Conditions
Warranty and Support