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Can I pick up my order?
Yes, you can. Please contact us first before you come to pick up to ensure we have stock. Or place order online and choose in store pick up, once your order has been reserved by our staff you will be notified that you can collect anytime.
How are orders sent?
The service we use for most of our deliveries is eParcel - the corporate division of Australia Post. eParcel strives for prompt and safe shipping right around Australia. Some larger items (over 20kg) which get dispatched directly from suppliers are shipped with selected leading nation wide couriers. Items sent via courier will require a street address as they cannot deliver to PO Boxes.
How do I track my order shipping status?
Once your order has been dispatched you will receive an email including online tracking details. You can contact Australia Post directly on 13 13 18 if your item has been sent by eParcel. Please be sure to have your eParcel tracking number handy when you call. or you can visit http://auspost.com.au/track/ to track your delivery on line. Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away.
Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away.
Do you ship items outside Australia?
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact Digital Star Customer Service via Help Desk Ticket if you're unable to locate an item.
How long does delivery usually take?
In most cases in stock items are able to dispatch items within 24 hours of your payment being received. Once items are dispatched, regular Australia Post times apply. Please note there is no dispatch or delivery on weekends or public holidays. Payment via Fund Transfer usually take 1 - 2 workings to reach our account.
How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order. Click Here to Contact Us via Help Desk Ticket.
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