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Help Us Process Your Return Quickly and Efficiently!
TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY
Returns can ONLY be processed if the following steps are STRICTLY followed
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NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 7 days of original invoice date. Digital Star shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Some manufacturers have implemented returns restrictions that prevent Digital Star from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Digital Star FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 7 days of ownership, must be handled directly with the product manufacturer. Digital Star cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.
Returns of NON-DEFECTIVE items that are returnable by Digital Star to product manufacturers may, at Digital Star's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at Digital Star's sole discretion within 7 days of original invoice date.
Software And Consumables
SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
Products offering mail-in-rebates are non-returnable to Digital Star once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at Digital Star BEFORE removing the UPC code from your product.
Step 1: Check Your Return
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Digital Star's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
Products which are improperly packaged
Products returned to Digital Star in non-qualified shipping container
Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
Products or packages with barcode label removed
Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Digital Star maintains serial number tracking)
DAMAGE: Cracked components or damage to any circuit boards
DAMAGE: Any dents, scratches, defacement or abuse of base casting
DAMAGE: Torn or punctured tape seals
DAMAGE: Loose, damaged or removed screws/fasteners
Product Categories: CPU's, notebooks and other items so labeled with a security seal will not be accepted for return
Step 2: Obtain a Return Authorization Number Online.
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.
Click here to get an RA #
Step 3: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with"proof of delivery." Digital Star shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Digital Star may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at Digital Star to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.
Click here to download the
Returns Checklist and Shipping Label
Click here to download Adobe Acrobat.
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