Shipping
Can I pick up my order?
Yes, you can. Please contact us first before you come to pick up. Pick up
handling fee might be applied.
How are orders sent?
The service we use for most of our deliveries is eParcel - the corporate
division of Australia Post. eParcel strives for prompt and safe shipping right
around Australia. Some larger items (over 20kg) which get dispatched directly
from suppliers are shipped with selected leading nation wide couriers. Items
sent via courier will require a street address as they cannot deliver to PO
Boxes.
How do I track my order shipping status?
Once your order has been dispatched you will receive an email including online
tracking details. You can contact Australia Post directly on 13 13 18 if your
item has been sent by eparcel. Please be sure to have your eParcel tracking
number handy when you call. or you can visit www.eParcel.com.au to track your
delivery on line.
Please allow 48 hours for the items to show on the tracking site as they may not
be scanned in straight away.
Do you ship items outside Australia?
Not yet.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated
with your order. If all boxes have been delivered but you're still missing an
item, check the packing material for small items. Please contact Digital Star
Customer Service >> Online if you're unable
to locate an item.
How long does delivery usually take?
In most cases we are able to dispatch items within 24 hours of your payment
being received. Once items are dispatched, regular Australia Post times apply.
Please note there is no dispatch or delivery on weekends or public holidays.
Payment via Fund Transfer usually take 1 - 2 workings to reach our account.
Expected Delivery Times provided by Australia Post:
| From Sydney to
|
Postcodes
|
Delivery Days
|
| Sydney
|
1000-2249; 2555-2574; 2740-2786
|
1
|
| Canberra
|
0200-0299; 2600-2620; 2900-2920
|
1
|
| Newcastle
|
2282-2310
|
1
|
| Wollongong
|
2500-2506; 2515-2530
|
1
|
| Gosford
|
2250-2263
|
1
|
| NSW Country |
2264-2281; 2311-2499; 2507-2514; 2531-2554; 2575-2599; 2631-2739; 2787-2899
|
2
|
| Melbourne
|
3000-3210; 3335-3341; 3425-3443; 3750-3811; 3910-3920; 3926-3944; 3972-3978;
3980-3983; 8000-8999
|
2
|
| Geelong + Ballarat
|
3214-3220;3350;3353-3356
|
3
|
| Victoria Country
|
3211-3213; 3221-3334; 3342-3349; 3351-3352; 3357-3424; 3444-3749; 3812-3909;
3921-3925; 3945-3971; 3979;3984-3999
|
3
|
| Brisbane
|
4000-4209; 4500-4549; 4999; 9000-9799
|
2
|
| Gold Coast
|
4210-4229
|
3
|
| Sunshine Coast
|
4550-4575
|
3
|
| Ipswich
|
4300-4307
|
3
|
| QLD Country Near
|
4230-4299; 4308-4499; 4576-4689
|
3
|
| QLD Country Far
|
4690-4899
|
3
|
| Adelaide
|
5000-5199; 5800-5999
|
3
|
| SA Country
|
5200-5749
|
4
|
| Perth
|
6000-6205; 6800-6999
|
4 |
| WA Country Near
|
6206-6699
|
5
|
| WA Country Far
|
6700-6799
|
5
|
| Tasmania
|
7000-7099; 7100-7500,7151
|
5,6
|
| Northern Territory
|
0800-0834; 0835-0899
|
5,6
|
How long is the waiting period before I am able to file a claim for a lost,
damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit,
please contact Customer Service within 3 business days of delivery. If your
order was lost while in transit, please contact Customer Service within 7
business days of not receiving your order. >> Click
Here to Contact Us via eMail.
|